Shipping policy
Shipping Country
We currently ship within the United States (all 50 states). At this time, we do not offer international shipping.
Shipping Cost
Shipping is free on every U.S. order — no minimum required. Whether you’re ordering one item or a full cart, we cover standard shipping.
Delivery Time
Our order cutoff time is 5:00 PM (MST). Orders placed after this time will begin processing the next business day. Orders are processed within 1–2 business days, Monday through Friday. Standard delivery typically takes 4–8 business days after your order ships. Delivery times may vary slightly depending on your location and carrier operations, but we always do our best to get your order to you as quickly as possible.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to track your package. You can monitor your shipment’s progress at any time using this information.
Shipping Carriers
To ensure smooth delivery, we work with trusted carriers such as USPS, UPS, and FedEx. Carrier selection depends on the shipment.
Delivery Issues
If your package is delayed, missing, or something doesn’t seem right, please contact us at Support@novira-dallas.com (include your order number if possible). We’ll work with the carrier to resolve it as quickly as we can.
International Shipping
We currently ship within the United States only. We hope to expand to more countries in the future.
Questions?
If you have any shipping questions, email us anytime at Support@novira-dallas.com.
Company Information
Store Name: Novira Dallas
Address: 7909 Meadowlark Dr Dallas, TX 75227, USA
Email: Support@novira-dallas.com
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (MST – Mountain Time)
We aim to reply to your email within one business day.
