Accessibility Statement

Novira Dallas is committed to ensuring that our website is accessible to everyone, including people with disabilities. We believe that every customer deserves an equal and positive shopping experience, and we are continuously working to improve the accessibility and usability of our online store.

Our Commitment

We aim to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are internationally recognized standards for web accessibility. Our goal is to make our website as inclusive as possible for all users, regardless of ability or the technology they use to browse the web.

Accessibility Features

We have taken the following steps to improve accessibility on our website:

Keyboard navigation: Our website can be navigated using a keyboard without the need for a mouse.
Screen reader compatibility: We use semantic HTML and descriptive alt text on images to support screen reader users.
Text sizing: Text can be resized using your browser settings without loss of content or functionality.
Colour contrast: We use sufficient colour contrast between text and backgrounds to aid readability for users with low vision.
Mobile accessibility: Our website is responsive and usable on mobile devices, including those with assistive technology enabled.
Clear navigation: We provide clear, consistent navigation throughout the site to help users find what they need quickly.

Known Limitations

While we strive for full accessibility, some areas of our website may not yet fully meet all WCAG 2.1 Level AA criteria. We are actively working to identify and address any gaps. Areas we are currently improving include:

Some older product images may not yet have fully descriptive alt text — we are updating these on an ongoing basis.
Third-party apps and widgets embedded in our store (such as order tracking and review tools) may have their own accessibility limitations that are outside of our direct control.

Feedback & Assistance

We welcome your feedback on the accessibility of our website. If you experience any difficulty accessing any part of our site, or if you have suggestions for how we can improve, please contact us:

Email: Support@novira-dallas.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST)
Response Time: We aim to respond to all accessibility-related enquiries within 2 business days.

If you need assistance completing a purchase or finding product information, our customer service team is happy to help you directly via email.

Ongoing Efforts

Accessibility is not a one-time project — it is an ongoing commitment. We regularly review our website against accessibility standards and will continue to make improvements over time. We work with our theme and app providers to ensure that updates do not introduce new accessibility barriers.

This statement was last reviewed and updated in March 2026.