Privacy policy
Your privacy isn't a formality to us — it's something we take seriously. This policy explains exactly what we collect, why we collect it, and what control you have over it. Plain English, no fine print tricks.
1. Information We Collect
When you browse or shop at Novira Dallas, we may collect:
- Personal details: name, email address, phone number, billing and shipping address
- Payment information: processed securely via our payment provider — full card numbers are never stored on our servers
- Order and transaction history
- Device and usage data: IP address, browser type, pages viewed, time spent on site
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and support replies
- Improve our website, inventory, and customer experience
- Send marketing emails — only if you've opted in, and you can unsubscribe any time
- Comply with applicable US laws and regulations
3. Sharing Your Information
We do not sell your personal data. We share it only where necessary to operate our business:
- Shipping carriers (USPS, UPS, FedEx) to deliver your order
- Payment processors to handle transactions securely
- Email marketing and analytics tools that support our operations
- Legal or government authorities when required by law
All third-party providers are required to use your data only for the specific purposes we define and to maintain appropriate security standards.
4. Data Retention
We retain your personal information for as long as needed to fulfill our obligations to you or as required under applicable US law. When data is no longer necessary, it is securely deleted or anonymized.
5. Your Rights
Depending on your state of residence, you may have rights under laws such as the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal obligations
- Opt out of marketing communications at any time
To exercise any of these rights, email us at Support@novira-dallas.com.
6. Cookies
We use cookies to remember your cart, personalize your experience, and analyze traffic. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect site functionality.
7. Security
We use SSL encryption and industry-standard security practices across our entire site. No method of online transmission is completely foolproof, but we take every reasonable step to protect your information.
8. Third-Party Links
Our website may link to third-party sites. We're not responsible for their privacy practices and recommend reviewing their policies directly.
9. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy as needed. Changes are posted here with a revised date. Continued use of the site after updates means you accept the revised policy.
11. Contact
Questions? Email us at Support@novira-dallas.com.
