Browse our store, add your items to the cart, and proceed to checkout. You can check out as a guest or create an account for easier order tracking. The whole process takes just a few minutes.

We move quickly on orders, so reach out to Support@novira-dallas.com as soon as possible. If your order hasn't entered the fulfillment process yet, we'll do everything we can to help. Once it's shipped, changes aren't possible, but you can return it after delivery.

Yes — you'll get a confirmation email immediately after placing your order. If it doesn't show up within a few minutes, check your spam or junk folder. If it's not there, contact us and we'll sort it out.

We accept Visa, Mastercard, American Express (AMEX), Discover, Apple Pay, and Google Pay. All transactions are processed in USD through our secure checkout.

Absolutely. Every transaction is protected by SSL encryption. We never store your full card details on our servers — that data is handled entirely by our PCI-DSS compliant payment processor.

Sales tax is calculated at checkout based on your delivery state, in accordance with applicable US tax laws. The exact amount will be displayed before you complete your purchase.

Yes — free standard shipping on all orders within the United States. No minimum purchase required, no promo code needed. It's just included.

Orders are processed in 1–2 business days. After that, standard delivery takes 4–8 business days depending on your location. You'll receive a tracking number as soon as your order ships.

We ship via USPS, UPS, and FedEx. The carrier is selected based on your location and availability at the time of fulfillment.

Occasional tracking delays do happen with carriers. If there's been no movement for more than 5 business days, reach out to us at Support@novira-dallas.com and we'll look into it with the carrier.

We accept returns within 30 days of delivery. Items must be unworn, unused, and in their original condition with tags attached. See our full Returns & Refund Policy for details.

Email Support@novira-dallas.com with your order number and the reason for your return. We'll send you return instructions within one business day.

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Each product page includes a size guide. If you're between sizes or need a recommendation, email us and we'll help you figure out the best fit before you order.

Email us at Support@novira-dallas.com. We're available Monday to Friday, 9:00 AM – 5:00 PM MST, and we aim to respond within one business day. No chatbots — just real people who know what they're talking about.