Refund policy

We stand behind everything we sell. If something isn't right, we want to make it right — quickly, and without the runaround.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Returned within 30 days of the delivery date
• Unworn and unused, in original condition
• All original tags still attached
• In the original packaging

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Items marked "Final Sale" at the time of purchase
• Gift cards
• Intimate apparel and swimwear (for hygiene reasons)
• Items returned more than 30 days after delivery
• Items showing signs of wear, washing, or alteration

How to Start a Return

Refund Timelines

Approved refunds are issued to your original payment method within 7 days of receiving the return. Depending on your bank or card provider, the funds may take a few additional days to appear on your statement.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery at support@novira-dallas.com. Include your order number and clear photos of the issue. We'll offer a full refund or replacement at no additional cost — your choice.

Exchanges

We don't process direct exchanges. If you need a different size or color, return the original item for a refund and place a new order. This ensures you get what you actually want without unnecessary delays.

Partial Refunds

In cases where an item is returned in a condition that doesn't fully meet our return eligibility requirements — missing tags, signs of wear, incomplete packaging — we may issue a partial refund. We'll always communicate with you before processing anything less than a full refund.